a. Where does Brooks manufacture its products?

While we design, engineer, and specify every component and stitch of our high performance running gear in the U.S., we manufacture in factories around the world. Countries of manufacture include China, Malaysia, Vietnam, Taiwan, Korea, Turkey, Greece, Israel, the Philippines, Thailand, and Canada. 

Back to Top

b. How do you choose where your products are made?

Brooks only makes high-performance, technical running gear sold through premium retail channels. We believe our product quality standards are the highest in the industry, and our consumers expect nothing less from us. To maintain these standards, we work with the best partners in the business. While we design, engineer, and specify every component and stitch of our gear in the U.S.—where Brooks is headquartered—we manufacture in factories around the world where the infrastructure, resources, capacity, and reasonable cost of goods for building such product exists.

Back to Top

c. How do you pick your factories?

In our efforts to establish solid, long-term, and mutually beneficial relationships with business partners, we are very careful when selecting our manufacturers. We make certain each one meets our social compliance standards prior to establishing a business relationship. We visit the factory, observe its facilities, and conduct a third-party social compliance audit to approve the manufacturer prior to production of one Brooks shoe or technical garment in that facility. We also require factories to commit to not using restricted substances in the production of our gear. Our commitment to quality leads us to pursue business partners with the best facilities and working conditions.

Back to Top

d. How much communication do you have with your factories?

We have continual communication with all factory partners. Our sourcing directors and developers visit our factories regularly and communicate with our factories daily. In addition to our third-party social compliance and security audits, our internal quality control inspectors conduct audits regularly at these facilities.

Back to Top

e. Does Brooks ever sever relationships with factories that violate the Company’s Code of Conduct?

Yes, we do. Brooks selects partners carefully and commits to educating our suppliers on social and environmental principles so that if any problems arise, we can work together toward continuous improvement in these areas. It is our policy to encourage and help the factory to make necessary changes. If the factory is unwilling to make improvements, we will terminate the relationship. 

Back to Top

f. Which countries supply your more environmentally friendly shoes?

All Brooks shoes are designed in the U.S. and manufactured in Southern China.

Back to Top

g. Have countries that make Brooks shoes ratified and given effect to the core International Labor Organization (ILO) conventions?

All Brooks products are designed and engineered in the U.S. and manufactured in Southern China. China has ratified four of the fundamental ILO conventions on discrimination (C.100 , C.111) and child labor (C.138, C.182). Since China has not ratified all of ILO’s principals, we require our factories to sign a “Working Conditions Policy and Commitments” document in which they agree to be in compliance with the local labor laws (including age requirements, fair wages); not employ child/forced/slave labor; and provide adequate food, housing, and medical coverage to all employees.

Back to Top

h. Is there a process by which workers can make complaints if their rights are not being respected your suppliers?

Yes, we have phone number and address through which workers can make complaints if their rights are not being respected by our suppliers. A third-party service is contracted to provide us with the translations for any calls or letters received. The address and phone number is located in our Code of Conduct, which is posted in each of our factories in a location accessible by all employees and in the local language spoken by the workers.

Back to Top

i. What steps does Brooks take to address complaints when they are brought to the company?

Our Human Resources management team at our parent company, Fruit of the Loom, reviews all calls and letters. If an investigation is required, Fruit of the Loom works with Brooks to explore and rectify, if necessary, any violation(s) claimed by the caller.

Back to Top

j. What is Brooks’ carbon footprint?

Brooks recently partnered with The Bainbridge Graduate Institute to benchmark our company's sustainable business practices and attempt to wrap our heads around our carbon footprint. While we have a sense of the environmental impact we create through shipping, travel, and operations at our corporate office and distribution center, one of our most significant environmental impacts occurs at the factory level. At this time, we do not have accurate carbon footprint assessments from our factories. The picture muddies as you begin to look up the supply chain toward materials we source and what impact those sourcing partners incur to develop the technologies we use. Given all this, arriving at an accurate and complete carbon footprint figure becomes even more challenging. That won’t change until universally accepted tracking measures are in place. So in lieu of a way to pinpoint our total carbon footprint at this time, we currently focus more on eco-improvements we know we can make and track, such as our Design for Environment approach toward creating product. We currently work with sustainability advisors from OASIS Environmental and Sustainable Business Consulting to further our progress in areas such as carbon footprint.

Back to Top

k. How do we incorporate sustainability into our business?

Brooks is a company full of employees who are active, enjoy the outdoors, and are vocal about their personal interests to protect the environment. This grassroots passion gives us a firm foundation on which to build sustainability efforts. But running an entire business and making strategic decisions with sustainability as a key pillar is no easy task. It’s an ongoing journey that’s as challenging as it is exciting. At Brooks, eco-efforts are incorporated into our core business values. That means every employee has the power to think and act on the job with the environment in mind. We have a strategic sustainability team tasked with driving the vision and focus for our efforts, and we are creating individual goals company-wide. Sustainability doesn’t rest on the shoulders of one individual or team; we all contribute the problem. . .and the solution.

Back to Top

Can I buy Brooks footwear and apparel online?

Yes! You can purchase the entire line of Brooks footwear and apparel online. Click the links below to see what's available.
Men's Footwear | Women's Footwear | Men's Apparel | Women's Apparel | Team

Back to Top

Does Brooks have any outlet stores?

Yes. Brooks has two outlet stores, located in Auburn and Bothell, WA.

Brooks Outlet - Bothell, WA
22627 Bothell-Everett Hwy, Suite C
Bothell, WA 98021
Phone: 425-402-1632
Get directions

Brooks Outlet - Auburn, WA
1101 Supermall Way, Suite 1114D
Auburn, WA 98001
Phone: 253-735-1999
Get directions

Back to Top

How can I become a Brooks retailer?

Please contact Brooks Customer Service at customerservice@brooksrunning.com for the contact information of your local Brooks sales representative. Thank you for your interest.

Back to Top

How can I get a Brooks sponsorship?

Brooks Sports sponsors a number of charitable causes, athletes and events:

• Our Run B'cause Corporate Giving Program lends support in the form of in-kind product donations to organizations, events, and individuals that share our passion for sport and a healthy lifestyle.
• The Brooks I.D. Program supports athletes, coaches, and mentors who are active in their running communities and share a passion for the Brooks brand.
• Brooks sponsors elite athletes like the Hansons-Brooks Original Distance Project , events such as the Marine Corps Marathon, and partners with organizations such as Saturn and Lifetime Fitness. If you are an elite athlete or event manager looking for sponsorship, please submit a resume to the address below. If you are selected for consideration, a Brooks representative will contact you. Thanks for your interest!

Back to Top

How do I clean my Brooks footwear?

Hand-wash them with a damp cloth and mild detergent. For best results, clean your shoes immediately after they’re exposed to mud or dirt. Then let the shoes air-dry at room temperature. It is important that you do not machine-wash or machine-dry your shoes.

Back to Top

How do I know what style of Brooks shoes I own?

Our style numbers are printed under the tongue of every shoe. For assistance in finding your shoes’ style number, please email Brooks Customer Service at customerservice@brooksrunning.com. 

Back to Top

How do I know which shoe is right for me?

Brooks recommends that you visit your local running and walking footwear store for a proper fitting and guidance to help you find just the right shoe. Or, visit our online Shoe Advisor for shoe recommendations based on your individual needs.

For further assistance, contact Brooks Customer Service at customerservice@brooksrunning.com or 1-800-227-6657.

Back to Top

How do I return or exchange items I purchased online at brooksrunning.com?

To return or exchange item(s):

1. Log in to Your Account.


2. Click on “Recent Orders.”


3. Click on the order that includes the items you’d like to return or exchange.


4. Click on “View Details.”


5. Click on items to be returned or exchanged.


6. For a return, click “Return Item(s).” For an exchange, click “Create New Exchange.”


7. Your return or exchange authorization will appear. Please make a note of it.


8. Instructions for completion of the return/exchange process will arrive via email, including return address.


9. Please allow three weeks from the date on which items are mailed for exchange and/or credit.

Back to Top

What is Brooks' warranty policy?

When used for its intended purposes, Brooks footwear has a life expectancy of 300 to 500 miles or three to six months.

Brooks stands behind the quality, performance and workmanship of our products. If you are not pleased with your Brooks product experience, simply return the product to its place of purchase. If the retailer is unable to assist you, you’re covered by our True Blue Guarantee.

Brooks' True Blue Guarantee
Brooks products come with a no-questions-asked, 30-day satisfaction guarantee. If for any reason you are not completely satisfied with your new Brooks equipment within the first 30 days after purchase, we will replace or exchange your product.

Follow these steps for replacement or exchange:

• Please call 1-800-2-BROOKS for a return authorization number (RMA), necessary for all returns and exchanges.
• Pack the item securely in its original package, if possible.
• All return shipping charges must be prepaid. Brooks is unable to accept COD deliveries.
• For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Retain the tracking number for your records.
• Ship your return package, with return authorization number, to the following address:
  Brooks Distribution Center
  Attn: Returns Department
  3012 142nd Ave E
  Sumner, WA 98390
• If the product you are returning is no longer available, Brooks will send you a comparable substitute via UPS within four to six weeks.
• Abuses to the exchange policy, such as abnormal wear and tear, are subject to Brooks’ discretion.

Brooks is dedicated to providing unparalleled service. If we can be of further assistance to you, please contact Brooks Customer Service at 1-800-227-6657 (U.S. only). Canadian residents can get assistance by calling Brooks Canada at 1-800-668-5480.

Back to Top

Where can I find a retailer that carries Brooks running and walking footwear and apparel?

Please visit our online Dealer Finder to locate a store near you. If you are looking for a specific item, please call ahead as not all stores carry all items.

Back to Top

Which Brooks shoes are offered in widths?

Yes. Running shoes offered in widths include the best-selling Adrenaline™ GTS, Defyance (M's/W's), Dyad, Beast® (men’s only), Ariel® (women’s only), and Addiction™. For walking shoes available in widths, check out the Addiction™ Walker and Addiction™ Walker V-Strap.

Back to Top