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Returns & Exchanges

Returns & Exchanges

Brooks' True Blue Guarantee

Brooks products come with a no-questions-asked, 30-day satisfaction guarantee. If for any reason you are not completely satisfied with your new Brooks equipment within the first 30 days after purchase, we will replace or exchange your product.

Please note: Abuses to the exchange policy, such as abnormal wear and tear, are subject to Brooks’ discretion. When used for its intended purposes, Brooks footwear has a life expectancy of 300 to 500 miles or three to six months. Whenever possible, we ask that you return items in new and unused condition.

Please follow the instructions below to return or exchange your item.

Brooksrunning.com Orders

Follow these steps for replacement or exchange of products ordered at brooksrunning.com:

1. Log in to Your Account.
2. Click on “Recent Orders.”
3. Click on the order that includes the items you’d like to return or exchange.
4. Click on “View Details.”
5. Click on items to be returned or exchanged.
6. For a return, click “Return Item(s).” For an exchange, click “Create New Exchange.”
7. Your return or exchange authorization will appear. Please make a note of it.
8. Instructions for completion of the return/exchange process will arrive via email, including return address.
9. Please allow three weeks from the date on which items are mailed for exchange and/or credit.

Please note that you, the customer, pay for return shipping via any method, and that C.O.D.s can't be accepted. If you are returning an item because it is damaged, defective, or incorrect, you will be provided with a prepaid return label. Please contact brooks@shopatron.com for more information.

If you choose to exchange your item, we will provide FREE outbound shipping for the new item. You're responsible for the cost of return shipping.

On returns or exchanges, please protect your return by getting a tracking number and/or insurance from the post office, UPS, or whichever shipper you choose for return of your items.

Within 10 business days of receiving and accepting the return, the credit card you used to place the order will be refunded for the price of the item(s) that have been returned. Shipping and handling fees will not be refunded. If the credit card cannot receive the refund, we will send a check for the return total to the billing address for that credit card.

Retail Store Purchases

Follow these steps for replacement or exchange of a Brooks product made at retail store within the last 30 days:

1. Contact the store where you made the purchase and explain the situation. Most retailers have policies in place to accept returns.
2. If the retailer is unable to help you, then please call 1-800-2-BROOKS for a return authorization number (RMA), necessary for all returns and exchanges.
3. Pack the item securely in its original package, if possible.
4. All return shipping charges must be prepaid. Brooks is unable to accept COD deliveries.
5. For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Retain the tracking number for your records.
6. Ship your return package, with return authorization number, to the following address:
   Brooks Distribution Center
   Attn: Returns Department
   3012 142nd Ave E
   Sumner, WA 98390
7. If the product you are returning is no longer available, Brooks will send you a comparable substitute within four to six weeks.

Brooks is dedicated to providing unparalleled service. If we can be of further assistance to you, please contact Brooks Customer Service at 1-800-227-6657 (U.S. only). Canadian residents can get assistance by calling Brooks Canada at 1-800-668-5480.